Lean Six Sigma
DWA Healthcare Communications Group believes in performance improvement—for clinicians and for ourselves. We practice the principles of Lean Six Sigma for Service Organizations every day and focus on efficiently producing quality deliverables that add value to our clients’ business objectives and exceed their expectations.
Our people-oriented approach empowers employees to take action to achieve remarkable results. And it offers our partners peace of mind by delivering high-quality programs and services, every time.
Lean Six Sigma for Service is the fusion of the Lean and Six Sigma improvement methods tailored to achieve improvement in customer satisfaction, cost, quality, and process speed within the service industry. The Lean methodology provides tools for streamlining and improving processes as well as eliminating non-value-added work and the cost of complexity. The Six Sigma methodology, through data-driven decisions and effective problem-solving, builds a cultural infrastructure that recognizes opportunity, eliminates defects, and provides continuity to high-quality services.
For more information on Lean Six Sigma, please contact Jennifer Sargent, Lean Six Sigma Black Belt.
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